Thomas H
DELMAR, DE | 2007 Buick LucerneApril 6, 2026
JEFF and CRYSTAL are very good service writers and follow thru on service work
Barbara B
MILLSBORO, DE | 2020 Buick EnvisionMarch 23, 2026
Everyone was helpful and explained recommendations. There was no long wait on service.
Ira W
SEAFORD, DE | 2022 GMC 1500 Sierra LimitedMarch 20, 2026
The customer service aspect of the dealership needs some work. Had my truck diagnosed back in November 2025 and just now had it fixed on March 18, 2026. I was the one always reaching out to the service department to check on the status of when they were going to be able to schedule my repair which should not be the case. They always said they didn’t have a rental available to give me. I finally had to have a conversation with the General Manager of the dealership Johnny to attempt to get it scheduled but once again I was the one reaching out to get something done about it. I only deal with Hertrich because I bought the truck from them and because of the warranty work only.
Karen T
CHINCOTEAGUE, VA | 2026 Buick EnvisionMarch 20, 2026
Friendly service not pushy This was our 2nd purchase within 3 months with this dealership
Ira W
SEAFORD, DE | 2022 GMC 1500 Sierra LimitedMarch 20, 2026
The customer service aspect of the dealership needs some work. Had my truck diagnosed back in November 2025 and just now had it fixed on March 18, 2026. I was the one always reaching out to the service department to check on the status of when they were going to be able to schedule my repair which should not be the case. They always said they didn’t have a rental available to give me. I finally had to have a conversation with the General Manager of the dealership Johnny to attempt to get it scheduled but once again I was the one reaching out to get something done about it. I only deal with Hertrich because I bought the truck from them and because of the warranty work only.
Karen T
CHINCOTEAGUE, VA | 2026 Buick EnvisionMarch 20, 2026
Friendly service not pushy This was our 2nd purchase within 3 months with this dealership
Thomas R
BRIDGEVILLE, DE | 2026 Buick EnclaveMarch 17, 2026
Service was excellent. I do wish there was more on hands training on the features and benefits of my new car before I left the dealer.
Robert K
SALISBURY, MD | 2026 GMC Sierra 1500March 12, 2026
IT Was WONDERFUL THE PEOPLE Were GREAT THANK You ALL
Response from Hertrich Buick GMC of Seaford
March 19, 2026Robert, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Andrew W
FRANKFORD, DE | 2022 GMC 1500 SierraMarch 4, 2026
I believe that Hertrich cares about me as a customer and their service department is great.
Response from Hertrich Buick GMC of Seaford
March 20, 2026Andrew, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Katherine P
DELMAR, DE | 2024 GMC YukonMarch 4, 2026
From start to finish I always get the utmost respect from the person scheduling an appointment to the technician I get meeted and greeted in a very pleasant way showing total concern of my vehicle needs
Response from Hertrich Buick GMC of Seaford
March 20, 2026Katherine, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
